European Privacy Seal for Iberemec, S.A.

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Iberemec CRM (client module)

Function as provided in September 2009

View the Iberemec CRM certificate

Cert. No.



03/11/2009 until 31/10/2011

Public Report

Iberemec short public report [PDF]



Iberemec, S.A.

Ed. Iberemec, Polígono Lanbarren

20180 Oiartzun

Spain (Gipuzkoa)


Iberemec CRM online service processes only personal data that are strictly necessary for the provision of the service. Hereby, it strongly supports the principle of data avoidance and minimization.


The assignment of passwords to users is just in line with EuroPriSe requirements and is to be further optimized until the recertification of the service.


Iberemec, S.A. is a company specialised in heating systems. It retails and markets its products and consumer goods. Iberemec uses a customer relationship management (CRM) system. This CRM system inter alia comprises of an online service aimed at improving interaction with customers (client module).


Iberemec CRM online service is offered via Iberemec's website. Previously registered customers may access a private area on Iberemec's website.

After login to this private area they can

  • check address data,
  • check payment conditions data,
  • check pending offers and orders, delivery notes, pending and previous invoices as well as fares and prices,
  • purchase products.

Accessing and using Iberemec CRM online service involves processing of customers' personal data. Access to the platform is voluntary and offered to customers as an additional service and commercial channel. The online service is offered free of charge.

The Target of Evaluation is Iberemec CRM online service.

It involves

  • accessing the online service,
  • ordering products,
  • consulting and checking the information listed above,
  • system administration and hosting by Iberemec.

The ToE does not include

  • Iberemec CRM background and ERP background by CTI Soft, S.L.,
  • public areas of Iberemec's website,
  • transmission via third-party networks like Internet,
  • users' hardware and software.

Technical Evaluator

Luis Alfaro (Sigacus Gestión, S.L.)
Plaza Azkoitia, 5, 2D
20011 Donostia-San Sebastian

Legal Evaluator

Santiago Alfaro (Sigacus Gestión, S.L.)Plaza Azkoitia, 5, 2D
20011 Donostia-San Sebastian